Counterpoint Software's support team provides our customers with responsive support to ensure your satisfaction with our products. Our experienced support team has many combined years of industry experience to promptly answer questions to resolve any issues. From answering user questions, implementing procedures or troubleshooting complex issues, our support team is available to help.

Standard support hours are 8 AM to 10 PM Eastern Time, Monday through Friday.  For quickest response, email service issues to: support@counterpoint.net. This email reaches all support staff and the first available representative will reply to you.

Documentation

Log into the documentation page from the Traffic or Affiliate system, by clicking on Help>Counterpoint Website>Documentation, for the latest Counterpoint product and feature educational materials. You can also access the website by typing F1 from within Traffic or Affiliate. 

Report an Issue

E-mail an issue to support@counterpoint.net.

Request a Feature

E-mail a feature request to support@counterpoint.net.